Privacy Policy

Last Updated: January 2025

1. Introduction

TECH247 ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains our policies and practices concerning the collection, use, and disclosure of your information.

2. Information We Collect

Personal Information You Provide:

• Name, email address, phone number
• Company name and business information
• Service addresses and location information
• Payment information (processed securely)
• Device information for repairs
• Communication history with our team

Information Automatically Collected:

• Website usage information (IP address, browser type)
• Cookies and tracking technologies
• Pages visited and time spent on website
• Referring website information
• Device information (type, operating system)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our services
• Processing payments and billing
• Communicating with you about services
• Responding to inquiries and support requests
• Sending updates and marketing communications (with consent)
• Compliance with legal obligations
• Preventing fraud and ensuring security
• Analytics and service improvement

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure password policies
• Regular security audits
• Limited access to sensitive information
• Secure backup procedures

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information:

• With service providers under confidentiality agreements
• When required by law or legal process
• To protect our rights and safety
• With your explicit consent

6. Cookies & Tracking

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Improve website functionality
• Analyze user behavior

You can control cookie settings in your browser. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We're not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal obligations)
• Opt-out of marketing communications
• Request data portability
• Withdraw consent at any time

9. Children's Privacy

Our services are not designed for children under 18. We do not knowingly collect information from children. If we discover that we have collected information from a child, we will delete it promptly.

10. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer. Retention periods vary depending on the type of information and purpose.

11. International Transfers

If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Policy Changes

We may update this Privacy Policy periodically. We'll notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@TECH247.co.ke
• Phone: +254 713 091 159
• WhatsApp: Chat with us

14. Data Protection Officer

If you wish to exercise your data protection rights or have concerns about our privacy practices, you may contact our Data Protection Officer at privacy@TECH247.co.ke