Frequently Asked Questions

We primarily serve Nairobi and surrounding areas including Embakasi, Eastleigh, Kasarani, and others. We also provide remote services anywhere in Kenya and worldwide through video calls and remote desktop access.

TECH247 was established in 2024 and has already served over 100 clients with 500+ device repairs and 50+ completed projects. We're a young, dynamic company focused on delivering exceptional service.

Yes! Our team consists of certified professionals with relevant qualifications including CompTIA A+, Network+, Microsoft Certifications, AWS Certifications, and more. Learn more about our team on our About page.

Yes! We provide a 30-day warranty on all hardware repairs and software installations. For services, we guarantee satisfaction or we'll make it right.

We focus on transparency, affordability, and customer satisfaction. No hidden costs, 24/7 availability, expert technicians, and personalized solutions. We treat clients as partners, not just transactions.

Pricing varies based on the service and scope of work. IT Support starts from KES 2,000/month, Software Development from KES 50,000, and repairs from KES 1,500. Request a free quote for exact pricing.

No! Initial consultations and quotes are completely free. You only pay if you decide to proceed with our services.

We accept M-Pesa, bank transfers, cash, and credit/debit cards. For businesses, we can arrange monthly invoicing and payment plans.

Yes! We offer competitive discounts for bundle packages and long-term service agreements. Contact us for a customized package quote.

For on-site repairs, there's a minimum service call fee of KES 1,500. This includes diagnosis and basic troubleshooting. Additional repairs are charged separately.

We have 24/7 emergency support with response times of under 1 hour. Call us immediately at +254 712 345 678 for critical issues.

Most hardware repairs are completed within 24-48 hours. Software issues usually take 2-4 hours. We'll provide a timeline after diagnosis.

For emergencies, yes! We have 24/7 support available. Regular service appointments are scheduled Mon-Fri 8am-8pm and Sat 9am-6pm.

We offer both! For minor issues, we can assist remotely. For hardware repairs and complex issues, we'll visit your location in Nairobi and nearby areas.

We work with all major brands: Dell, HP, Lenovo, Apple, Samsung, Sony, ASUS, Acer, and more. We support Windows, Mac, and Linux systems.

Yes! We offer professional data recovery services for failed hard drives, SSDs, and damaged storage devices. Success rate varies by damage level.

We specialize in PHP, Python, JavaScript, React, Vue.js, Node.js, Laravel, Django, and modern frameworks. We can also work with other technologies based on your needs.

Timeline depends on complexity. Simple websites take 2-4 weeks, complex applications 2-6 months. We'll provide a detailed timeline after assessment.

Absolutely! We offer ongoing maintenance, updates, security patches, and support packages. This ensures your system stays current and secure.

Yes! We provide comprehensive training for users and staff on how to use the systems we build. Documentation is included.

Security is our top priority. We follow industry-standard encryption, secure data handling practices, and comply with data protection regulations. Your data is never shared.

Yes! We're happy to sign NDAs (Non-Disclosure Agreements) for sensitive projects to protect your business information.

We implement automated backups, redundant systems, and disaster recovery plans. For enterprise clients, we provide detailed recovery procedures.